How to use CrossLoop for Online Computer Help

Whatever your level of expertise, there'll always be a time when you're using your computer and wish that someone was there to show you how to do something (such as a special formula in Excel) or help fix a problem (such as a printer that has stopped working). At times like these, remote support - sometimes referred to as screen sharing - can come in really handy.

What is Remote Support?

In a nutshell, remote support allows someone else (someone like me) to see your computer screen and also control your keyboard and mouse - but don't worry, it can only take place with your permission. This makes it very easy for you to demonstrate a problem and for the other person to demonstrate a solution back to you.

Using CrossLoop for Remote Support and Screen Sharing

For certain types of remote support, I use some software called CrossLoop. In order for it to work we must both be connected to the internet and must both have CrossLoop installed on our computers. It is free to use, so for your convenience I'm providing video and written instructions which show how to download, install and use CrossLoop for help with your computer queries.

CrossLoop Help and User Guide

If you're the type of person who prefers to read instructions (on screen or printed out), please use the link below...

Instructions for downloading, installing and using CrossLoop

A couple of notes about the written instructions...

1. The instructions are in PDF format, so you'll need Adobe Acrobat Reader (which is free) to view them. When you click on the 'instructions' link above it will either ask you to save them or it will open them in your internet browser (in which case, use the Save button).
   
   
2. I'm happy for anyone to link to these instructions or to freely distribute them. However, I give permission to do this on the basis that they remain unchanged with the links back to this website.

For those of you who prefer to watch a demonstration, I'm providing the following two videos (best viewed in Full Screen mode):

1. How to Download and Install CrossLoop



2. How to use CrossLoop for Computer Help



Further Help

Of course, you can always take a peek at the CrossLoop online help too. It has a nice trouble-shooting section.

How can I help you?

What are you struggling to do (or what isn't working very well on your computer)? I can assist with a very broad range questions and problems - from help tutorials with Microsoft Word, Excel and Access through to graphics packages and web design. I also specialise in helping small businesses create a strong online presence through internet marketing.

Whatever your query, why not contact me? It's free, it'll only take a minute and there's no obligation.